Thank you for shopping at Shop559! Please review our Order & Return Policy below for information regarding placing orders, returns, and refunds.
Placing Orders:
- To place an order on our website, simply browse our products, select the items you wish to purchase, and proceed to checkout.
- You may be required to create an account or provide your contact and payment information to complete your order.
- By placing an order, you agree to pay the total amount indicated, including any applicable taxes, shipping fees, and other charges.
Order Processing:
- Orders are typically processed and dispatched within 1-3 business days after payment confirmation.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.
Returns:
- We accept returns within 30 days of the delivery date for most products, subject to certain conditions.
- To initiate a return, please contact our customer service team at guangzhou989@gmail.com to request a return authorization and instructions.
- Returned items must be in their original condition, unused, and with all tags and packaging intact.
- Please note that certain products, such as personalized items or perishable goods, may not be eligible for return.
Refunds:
- Refunds will be issued to the original payment method used for the purchase within 7-10 business days after we receive and inspect the returned items.
- Shipping fees and other charges are non-refundable unless the return is due to our error or a defective product.
- If your refund is delayed or missing, please contact us at guangzhou989@gmail.com for assistance.
Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damaged product for assistance.
Cancellations:
- You may cancel your order before it has been shipped for a full refund. Once your order has been shipped, our standard return policy applies.
Contact Us:
- If you have any questions or concerns about our Order & Return Policy, please contact us at guangzhou989@gmail.com.
Thank you for shopping with Shop559!
Sincerely,
The Shop559 Team
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